Uberlabel - UNDERPROTECTION

UNDERPROTECTION

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The purpose of our company is to create fashionable and sustainable underwear/loungewear for men and women. We want to make a difference by giving our customers the possibility to combine ethics and aesthetics when buying underwear.

It's what we all wear closest to our body and therefore we only use sustainable materials such as bamboo, soy and organic cotton.

All our products represent sustainable fashion and are created to bring our customers affordable luxury.

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VAT 

All prices are including VAT.

The following rates apply depending on the country of the designer:

Austria 20%
Belgium 21%
Czech Republic 20%
Denmark 25%
Finland 23%
France 19,6%
Germany 19%
Hungary 25%
Ireland 21%
Italy 20%
Luxembourg 15%
Netherlands 19%
Norway 25%
Slovenia 20%
Spain 18%
Sweden 25%
Switzerland 8%
United Kingdom 20%
Terms and Conditions

Terms and Conditions

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Can I change or cancel my order?
Only if your products have not been prepared for shipping. We are preparing packages all day so we should receive your cancellation asap after your order placement. E-mail us at info@underprotection.dk.

Will there be any additional costs to my order?
For orders within Denmark the shipping cost is 45 DKK for orders below 500 DKK. For orders from 500 DKK and over, there will be no charge. All prices in the webshop includes 25 % VAT.


Returns and exchanges

How do I return an item?
If you are displeased with a product and you wish to return it please send an e-mail to info@underprotection.dk containing information of which product you wish to return. Then we ask you to send us the product which you must return to us in perfect condition accompanied by the original invoice, your personal data and your bank account information to:

Underprotection ApS
Vermlandsgade 72, 4. tv
2300 Copenhagen, Denmark
(Att. Returns)

You should expect the refund in your account within 5-7 days.
Shipping costs will not be refunded for uncollected items.

How do I exchange an item?
Same procedure as above, just state that you wish to exchange the item.

As soon as possible after having received your package we will send you the new item.

An item is broken upon arrival, how do I make a complaint?
You have a period of 24 months to complain about an item should it not live up to our usual standard. Please e-mail us at info@underprotection.dk describing the problem. If the item has flaws or is damaged upon arrival the item will be repaired or exchanged and shipped to you, all of which off course will be done asap after having received the defect item. If the item is out of stock we will refund the amount (excl. shipping costs) to your bank account after having received your account information.


Delivery information

How long does it take for my package to arrive?
The shipping period depends on which products you have purchased and whereto they are to be shipped. We will deliver your purchase within 2-4 working days though sometimes you will experience a longer shipping period – for instance regarding “out-of-stock products” in which cases you will be contacted either by phone or e-mail.

How much are the shipping costs?
In Denmark and through out Europe, the shipping cost is 45 DKK for orders below 500 DKK. 
For orders from 500 DKK and over, there will be no charge.
The following courier is used: Post Danmark.

The shipping cost is only paid once no matter how many products you buy and we will - if possible - ship all products at the same time.
My order has not arrived. What should I do?
If your package has not arrived please contact us by phone or e-mail.
 
Which countries do you deliver to?
Denmark and countries within the European Union and Norway.


Products

How do I find my size?
You find your size by clicking the product you wish to buy. If you do not know which European size you use view our measurement guide here for help.

An item is not available in my size/the color I want. Can I find it elsewhere?
Please contact us by phone or e-mail for further information.


Company

How can I contact you?

Underprotection ApS
Vermlandsgade 72, 4. tv
2300 Copenhagen S
Denmark
Telephone: +45 31 13 07 11
E-mail: info@underprotection.dk
  Delivery & Return Policy

Delivery & Return Policy

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Returns and exchanges

How do I return an item?
If you are displeased with a product and you wish to return it please send an e-mail to info@underprotection.dk containing information of which product you wish to return. Then we ask you to send us the product which you must return to us in perfect condition accompanied by the original invoice, your personal data and your bank account information to:

Underprotection ApS

Vermlandsgade 72, 4. tv
2300 Copenhagen, Denmark
(Att. Returns)

You should expect the refund in your account within 5-7 days.
Shipping costs will not be refunded for uncollected items.
  Trading details

Trading details

DK COMPANY

Underprotection ApS. is registered in Denmark.

VAT No. DK 32828795.